You can dm us on Instagram (@kpopworld.online) with any questions or email us at info.kpopworld@gmail.com as this is our main form of communication and answering any questions you may have.

(We do not have a phone number.)

If it is in regards to editing shipping information or editing/cancelling an order you’ve placed, please email us with your order number and we will go from there :)

No, Kpop World's stock is completely separate from physical Sarah & Tom locations. If you have any stock inquiries for specific locations, please contact that location directly. Contact information for each location can be found under the CONTACT US tab at the bottom of the webpage.

No, Sarah & Tom locations cannot do returns or exchanges for items bought on Kpop World and vice versa as their stock is completely separate from Kpop World's stock. All returns/exchanges for products bought online must be made through Kpop World; please email us at info.kpopworld@gmail.com and we will go from there :)

Please email us at info.kpopworld@gmail.com and we can help you set up your customer account with all the information required. There is not a way for the customer to do this themselves at this time. We apologize for the inconvenience.

Unfortunately no, we do not offer a pick-up option at this time. All orders placed on kpopworld.ca are shipped directly to you through Canada Post.

Unfortunately no. The free posters with album purchase are a deal exclusive to in-store purchases only at Sarah & Tom locations and do not apply to online purchases with Kpop World.

No, that is not a possibility. The posters are an at-time-of-purchase in-store item only.

We accept:

• Visa
• Mastercard
• Discover
• Shop Pay
• Apple Pay
• Google Pay
• AMEX
  

All of our payment methods are also listed at the bottom of the web page!

We don't always receive external pre-order benefits with our shipments unfortunately. Therefore, at this time, pre-orders do not include external pre-order benefits.

We will update via social media if/when this ever changes of course!

Occasionally, usually with larger orders, we will separate it into several smaller packages to ensure everything arrives to you safely. If an order is too large to ship all together or, depending on dimensions, if we are concerned for the safety of items, we will separate them and that is why you may receive multiple tracking numbers for one order.

If you have further questions regarding this, please email us at info.kpopworld@gmail.com.

Cancellations must be requested immediately after receiving order confirmation. Cancellations will not be processed after an order has been shipped. Please email us at info.kpopworld@gmail.com if you would like to cancel your order.

**PLEASE NOTE: PRE-ORDERS ARE NOT ELIGIBLE FOR CANCELLATION OR REFUND.

If you would like to change or edit your order (e.g. if you selected the wrong version of an album), please email us immediately at info.kpopworld@gmail.com.

There is the possibility that your package may be delayed or missing and a claim will need to be submitted to Canada Post. Please email us at info.kpopworld@gmail.com to begin the process of submitting a claim to locate your package.

Please email us at info.kpopworld@gmail.com with an unboxing video. Like many online retailers, we require a full video unboxing (unopened package to start) as proof of damage or missing items.

Once we have reviewed the video, we can start the process of resolving the issue to the best of our abilities.

Please email us at info.kpopworld@gmail.com with an unboxing video. Like many online retailers, we require a full video unboxing (unopened package to start) as proof of incorrect or missing items.

Once we have reviewed the video, we can start the process of resolving the issue to the best of our abilities.

Sometimes when we receive shipments, the original plastic around the item can rip during the shipping process. If this happens and the rip(s) could affect the inclusions inside the album/photobook/etc., we will re-wrap the item in different paper to make sure everything stays inside :)

Yes! On the Cart page, there is a note section under the subtotal and above the Checkout button; if you would like any item(s) gift wrapped, just put it in the notes and we will gift wrap them for you! If you have any questions, like what colour/options are available, please email us at info.kpopworld@gmail.com.

Just like for gift wrapping; on the Cart page, there is a note section under the subtotal and above the Checkout button; if you would like to see your order in a packing video on Tiktok, just put it in the notes and we can definitely do that for you!

**PLEASE NOTE: sometimes, if not requested at the time of purchase, we may miss the request because we are too speedy 💜
***We cannot always guarantee a TikTok packing video but we try our very best to fulfill these requests

All of our orders are shipped from our Sarah & Tom Hamilton location.

Shipping is a standard $12.00, but if you spend $50.00 or more (before tax) you will receive free shipping!

As of right now, we only ship Canada-wide! We are hoping to be able to ship to the USA soon, and hopefully internationally as well! 💜

Yes! As long as Canada Post delivers, we deliver to P.O. Boxes.

All orders are processed within 5-10 business days; orders are not shipped or delivered on weekends or holidays. Sometimes we are super speedy, but if we are experiencing a high volume of orders, shipments may be delayed by a few days.

Please allow an additional up to 10 business days for delivery as well.

**PLEASE NOTE FOR PRE-ORDER ITEMS: if non pre-order items are ordered at the same time, your entire order will be held until we can ship everything together.

The best way to track your order is through the Canada Post tracking number we provide you.